Unibox is the single inbox for every reply across every channel. Email replies, LinkedIn DMs, Instagram DMs, X DMs, WhatsApp messages, and Telegram messages all flow into the same screen. You do not have to check six separate apps to see if a prospect responded.
This article covers how Unibox is organized, how to reply, how to use Artemis to draft responses, and how to recover when messages do not show up.
Open Unibox
From the sidebar, click Unibox. The screen has three columns. On the left is the conversation list. In the middle is the active conversation. On the right is the lead context panel.
Every conversation that arrived since you last looked is at the top of the conversation list. Unread conversations are shown in bold. Each row shows the lead name, the channel badge (Email, LinkedIn, X, IG, WhatsApp, Telegram), the most recent message preview, and the time of the last activity.
If you have more than one brand, Unibox shows only conversations for the brand you have selected in the brand switcher. Switch brands to see the others.
Filter conversations
The filter bar at the top of the conversation list lets you narrow down what you see.
Channel. Show only Email, only LinkedIn, or any combination. Useful when you want to triage one channel at a time.
Status. Filter by Open, Replied, Interested, Not interested, Out of office, Closed, or Spam. We cover statuses below.
Campaign. Filter to conversations that came from a specific campaign. Useful when you want to focus on responses from one outreach push.
Assigned to. Filter to conversations assigned to you (or to another teammate). Used when more than one person is replying from the same brand.
Date range. Show only conversations from the last day, the last week, or a custom range.
You can stack filters. Channel equals LinkedIn, status equals Interested, campaign equals US Founders Q1, for example. The conversation list narrows live.
Reply to a conversation
Click any conversation in the list. The middle column shows the thread. The most recent message is at the bottom.
Type your reply in the box at the bottom of the thread.
The reply is sent from the same account that originally messaged this lead. So if your campaign reached them on LinkedIn, your reply goes back through LinkedIn. If they replied to an email, the email reply goes through the mailbox that started the thread.
Click Send. The reply is delivered through the same provider connection that handled the original send.
If you want to reply on a different channel (for example, the lead replied to a LinkedIn message and you want to follow up by email), use the channel switcher above the reply box. Picking a different channel switches the send account too, and you will see which mailbox or social account the message will use.
Use Artemis to draft a reply
Artemis is the AI assistant inside BrandJet AI. From inside any conversation, you can ask Artemis to draft a reply.
Click the Draft with Artemis button below the reply box.
Artemis reads the full thread, the lead profile, and the campaign that started the conversation, then writes a reply for you.
The draft appears in the reply box. Edit it as you like.
Click Send when you are happy with it.
Artemis is better when you give it a hint. You can type a short instruction like agree to a meeting next Tuesday or ask if they have time for a quick call, and Artemis writes a reply that matches.
The full Artemis walkthrough is in Meet Artemis, your AI assistant.
Mark a status
Every conversation has a status. Setting the right status keeps your inbox manageable and feeds the reply classifier so future conversations get auto labeled correctly.
Open. The default for any new reply. Means you have not actioned it yet.
Replied. You responded and are waiting for the lead to come back.
Interested. The lead expressed interest. This usually means the prospect is qualified and ready for the next step (book a call, send pricing, hand off to your CRM).
Not interested. The lead said no. Setting this status also unsubscribes them from any active campaigns automatically.
Out of office. The lead is away. The conversation auto reopens when their stated return date passes, or after fourteen days, whichever is sooner.
Closed. The conversation is done and you do not need it in the active queue any more.
Spam. The reply was not from the lead, or it was an unsubscribe bot, or it was unrelated. Marking Spam helps Artemis learn what to ignore on future replies.
Statuses can be changed from the buttons above the reply box or from the conversation list when you hover over a row.
Read the lead context panel
The right column shows everything BrandJet AI knows about the lead. This includes:
Lead profile (name, title, company, location, LinkedIn URL, every social handle you have).
Previous touches across every channel. If you visited their LinkedIn profile, sent a connection request, and emailed them before they replied, all three touches show up in order.
The current campaign and the step they are on.
Any custom CSV fields you imported.
Notes you and your team have added. You can write notes here at any time and they are visible to the rest of the brand.
This panel is the difference between replying with context and replying blind. Take ten seconds to skim it before you respond.
Why messages might not show up
A handful of things can make replies fail to appear.
The channel account is disconnected. A disconnected LinkedIn or Instagram account cannot poll for new replies. Open Accounts, find the affected one, and reconnect. Once reconnected, replies that arrived during the outage will catch up within a few minutes.
The account is paused. Pausing an account in Accounts also pauses incoming reply polling. Resume the account to start syncing again.
The campaign was deleted. If you deleted a campaign before the leads replied, the historical replies may have been cleared with it. Deleting a campaign removes its conversations from Unibox. If you need the data, contact support before deleting a campaign next time.
The lead replied from a different address. If the lead replied from a personal address and not the one in your CSV, the system may match the conversation to a new lead record instead of the original one. Search Unibox for the email address to find it.
The reply is in spam at the mailbox level. If a reply was filtered into your sending mailbox spam folder, the IMAP sync may not pick it up. Mark such messages as not spam in the mailbox itself to teach the provider, then trigger a manual sync from the account in Accounts.
If a reply is still missing after checking the above, open a support ticket with the lead email or handle and we will trace it.
What to do next
The inbox runs itself once you are using statuses well. To get more out of replies, read Meet Artemis, your AI assistant. To bring teammates into the inbox so more than one person can reply, read Invite teammates and manage your workspace.